Duplicate offers will not be accepted. Today, Comenity Bank and Comenity Capital Bank partner with some of the worldâs most recognized merchants, providing more than 145 branded credit programs, including private label, co-brand and commercial credit cards. *Subject to credit approval. Stores (credit accounts handled by Comenity Capital Bank), Credit Auto Repair (credit accounts handled by Comenity Capital Bank), David's Bridal (credit accounts handled by Comenity Capital Bank), Dell (credit accounts handled by Comenity Capital Bank), West Coast Dental/Dental Alliance (credit accounts handled by Comenity Capital Bank), Diamonds International (credit accounts handled by Comenity Capital Bank), Dwolla (credit accounts handled by Comenity Capital Bank), Earthwise Windows and Doors (credit accounts handled by Comenity Capital Bank), El Dorado (credit accounts handled by Comenity Capital Bank), Frontgate (credit accounts handled by Comenity Capital Bank), Good Sam/Coast to Coast Visa (credit accounts handled by Comenity Capital Bank), Grand Rental (credit accounts handled by Comenity Capital Bank), Grandin Road (credit accounts handled by Comenity Capital Bank), Home and Garden Showplace (credit accounts handled by Comenity Capital Bank), Hometown Brand Centers (credit accounts handled by Comenity Capital Bank), H3 Wellness Plus (credit accounts handled by Comenity Capital Bank), Hannoush (credit accounts handled by Comenity Capital Bank), Harvey Building Products (credit accounts handled by Comenity Capital Bank), Healthiplan (credit accounts handled by Comenity Capital Bank), Iddeal Jewelry (credit accounts handled by Comenity Capital Bank), Ideal Image (credit accounts handled by Comenity Capital Bank), Improvements (credit accounts handled by Comenity Capital Bank), J. Jill (credit accounts handled by Comenity Capital Bank), Jay Gems/Simply (credit accounts handled by Comenity Capital Bank), Kohler Generators (credit accounts handled by Comenity Capital Bank), LaserAway (credit accounts handled by Comenity Capital Bank), MESA Money (credit accounts handled by Comenity Capital Bank), Marisota/JD Williams (credit accounts handled by Comenity Capital Bank), Merchant Funders (credit accounts handled by Comenity Capital Bank), BJ's Wholesales Club (credit accounts handled by Comenity Capital Bank), Taylor Rental Credit Card (credit accounts handled by Comenity Capital Bank), Norm Thompson (credit accounts handled by Comenity Capital Bank), Lexus Pursuits Visa (credit accounts handled by Comenity Capital Bank), Toyota Rewards VISA (credit accounts handled by Comenity Capital Bank), Orbitz Rewards Card (credit accounts handled by Comenity Capital Bank), Gamestop (credit accounts handled by Comenity Capital Bank), Zales (credit accounts handled by Comenity Capital Bank), My Smile Care (credit accounts handled by Comenity Capital Bank), Big Lots (credit accounts handled by Comenity Capital Bank), Ohio University MC (credit accounts handled by Comenity Capital Bank), Premier Designs (credit accounts handled by Comenity Capital Bank), Premier Laser Spa (credit accounts handled by Comenity Capital Bank), Priscilla of Boston (credit accounts handled by Comenity Capital Bank), Rainsoft (credit accounts handled by Comenity Capital Bank), Serta/iComfort (credit accounts handled by Comenity Capital Bank), Solutions (credit accounts handled by Comenity Capital Bank), The Tile Shop (credit accounts handled by Comenity Capital Bank), True Value Brands (credit accounts handled by Comenity Capital Bank), Univision (credit accounts handled by Comenity Capital Bank), Vintage King Audio (credit accounts handled by Comenity Capital Bank), Vitacost Healthy Perks MC (credit accounts handled by Comenity Capital Bank), UBG Consumer Credit (credit accounts handled by Comenity Capital Bank, Valliani (credit accounts handled by Comenity Capital Bank), Blair (credit accounts handled by Comenity Capital Bank), Fastline (credit accounts handled by Comenity Capital Bank), Carter Lumber DIY(credit accounts handled by Comenity Capital Bank), Venue (credit accounts handled by Comenity Capital Bank), American TV(credit accounts handled by Comenity Capital Bank), Gardner White (credit accounts handled by Comenity Capital Bank), HSN (credit accounts handled by Comenity Capital Bank), Med Money (credit accounts handled by Comenity Capital Bank), Osh Commercial Services (credit accounts handled by Comenity Capital Bank), Southern Pipe (credit accounts handled by Comenity Capital Bank), Haband (credit accounts handled by Comenity Capital Bank), Smile Generation Financial (credit accounts handled by Comenity Capital Bank), J.Jill (credit accounts handled by Comenity Capital Bank), Orchard Supply Hardware (credit accounts handled by Comenity Capital Bank). Today, Tuesday, January 26, I received a text message referencing my NY&Co card. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I usually receive my balance statements via postal mail. HeadquartersPO Box 183003, Columbus, OH 43218-3003, Need to file a complaint? Too many other companies that show way better customer support. I opened my account in Dec. Although the only way to access customer service is by phone, representatives provide a good experience â Comenity Direct has won Purdue Universityâs BenchmarkPortal for customer service excellence 15 times in a row. Comenity Direct customers cannot visit a physical branch. I am writing this letter because of two occurrences. While Comenity Bank is mostly known for retail credit cards, it partners with other types of businesses as well. Access your account or open one today. BBB remains operational and focused on serving our business community. Comenity Bank Customer Service. Comenity Capital Bank provides branded private-label and co-branded credit cards to consumers of various retail establishments. Each customer service tech told me that the statement was mailed to my address and that my bill is due on the 17th of every month. The Wayfair Credit Card Program will be ending. Weâre committed to making each experience with us exceptional. In this case, make sure to post it at least 5 business days before your due date, to give it time to arrive at the given address. We may contact you about the Program by mail, phone, e-mail or other methods permitted under applicable law. Some people have reported that their payments were received late or not at all which has resulted in late fees and damage to their credit scores. The due date was 11 Jan 2021. What to do as a Retail Credit Card Holder. Other Comenity Bank offers. Comenity credit card accounts. The scope of this BBB Business Profile concerns Comenity Bank. How BBB Processes Complaints and Reviews. The scope of this BBB Business Profile concerns Comenity Capital Bank. Thinking the email and voice mail messages were fraudulent, I called the number on the back of my Express card and found out that I am being charged a late fee and a penalty for not paying my bill and my bill was past due. Comparatively, Bank of America had 1.6 stars, HSBC had 1.4 stars and Chase came in at 2.5 stars. This is the financial institution that issues the Blair Credit Card. Please investigate this issue. Please investigate this issue. My response was, oh, so I should expect to wait 14 days to get the letter. Holiday 2020 Return Policy: Purchases made October 12, 2020 through December 24, 2020 may be returned through January 31, 2021. Live Chat. Accessibility and Branch Availability Digital Experience I need to know why the only statements that I am not receiving in the mail are the ones that Comenity Bank is sending. Does Comenity Bank report to credit bureaus? ... Communications, Program Activity and Customer Service. Trying to talk to a customer service representative was an ⦠Lane Bryant Credit Card Accounts are issued by Comenity Bank. If I don't receive my letter within the time frame they said, can I charge them a late fee along with interest? Sat - Sun: 9AM to 9PM EST Chat With Us; Text Us. I mail the full amount to them on Jan 5, 2021. Mr. Ron Ostler, SVP, Banking & Governance, Ms. Stephanie Gram, Director of Customer Care, http://www.bbb.org/centralohio/business-revi…, Read More Business Details and See Alerts, Build.com ((credit accounts handled by Comenity Capital Bank), IKEA (credit accounts handled by Comenity Capital Bank), Barneys New York (credit accounts handled by Comenity Capital Bank), American Laser Skincare (credit accounts handled by Comenity Capital Bank), Petland (credit accounts handled by Comenity Capital Bank), Virgin America Visa (credit accounts handled by Comenity Capital Bank), Draper's & Damon's (credit accounts handled by Comenity Capital Bank), Tiger Direct (credit accounts handled by Comenity Capital Bank), The Tog Shop (credit accounts handled by Comenity Capital Bank) part of Blair Corporation, Motorola (credit accounts handled by Comenity Capital Bank), Gold Violin (credit accounts handled by Comenity Capital Bank), Good Sam (credit accounts handled by Comenity Capital Bank, Fuel Rewards Network MasterCard (credit accounts handled by Comenity Capital Bank, Barneys New York (credit accounts handled by Comenity Capital Bank, Wintersilks (credit accounts handled by Comenity Capital Bank), Lifestyle Lift (credit accounts handled by Comenity Capital Bank), Distribution America (credit accounts handled by Comenity Capital Bank), Lending Club Patient Solutions (credit accounts handled by Comenity Capital Bank), Your Tuition Solution (credit accounts handled by Comenity Capital Bank), Simply Be (credit accounts handled by Comenity Capital Bank), GEM Account (credit accounts handled by Comenity Capital Bank), Modells (credit accounts handled by Comenity Capital Bank), My BJ's Perks MasterCard (credit accounts handled by Comenity Capital Bank), AKC Visa (credit accounts handled by Comenity Capital Bank), LinenSource (credit accounts handled by Comenity Capital Bank), Overstock.com (credit accounts handled by Comenity Capital Bank), Aspen Dental- DentalFirst Financing (credit accounts handled by Comenity Capital Bank), Anne Geddes (credit accounts handled by Comenity Capital Bank), Gordon's Jewelers (credit accounts handled by Comenity Capital Bank), Sahalie (credit accounts handled by Comenity Capital Bank), Lenovo (credit accounts handled by Comenity Capital Bank), Boscov's (credit accounts handled by Comenity Capital Bank), Piercing Pagoda (credit accounts handled by Comenity Capital Bank), Forever 21 (credit accounts handled by Comenity Capital Bank), Ulta Beauty (credit accounts handled by Comenity Capital Bank), Appleseed's (credit accounts handled by Comenity Capital Bank, The Children's Place (credit accounts handled by Comenity Capital Bank), Newegg Preferred Account (credit accounts handled by Comenity Capital Bank, Abbey Carpet/Floors to Go (credit accounts handled by Comenity Capital Bank), Alphaeon (credit accounts handled by Comenity Capital Bank), Ballard Designs (credit accounts handled by Comenity Capital Bank), Bed Bath & Beyond (credit accounts handled by Comenity Capital Bank), Blue Nile (credit accounts handled by Comenity Capital Bank), CD Peacock (credit accounts handled by Comenity Capital Bank), Century 21 Dept. Comenity prides itself on top-shelf customer care. I am a card holder of two retail stores – Express and NY&Co that is affiliated with Comenity Bank – Comenity Bank is the credit card issuer. Comenity Capital Bank provides branded private-label and co-branded credit cards to consumers of various retail establishments. I always pay my balance in FULL and early. This is a multi-location business.Need to find a different location? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. A message to Comenity customers about COVID-19. Comenity Bank's Best Toll-Free/800 Customer Phone Number. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. Please see an associate for details. Communications and Customer Service. ... For customer service, call us at 1-866-353-2214 (TDD/TTY: 1-800-695-1788) for Gander Mountain cardholders OR 1-800-695-1219 (TDD/TTY: 1 ⦠Customer service waived a fee, but again not all the fees were removed. One thing you should know is that, compared to other credit cards, Comenity Bank is known to be lacking in the customer support area. I immediately paid the entire amount while on the call to Comenity, and stayed on the phone till I received confirmation they got the payment, they did. BBB is here to help. Customer Service. For example, you can find a few travel rewards cards among the issuerâs offers, a couple of auto cards, medical cards and even an insurance credit card that allows you to rack up rewards while paying for your coverage. Read more >>Â. For Comenity Cardholders 844-271-2708 First, left me say, the actual retailer I order my items from is great but the company they use for Opening a credit line (Credit Card), Comenity), I absolutely despise. Customer Service. Comenity Bank provides branded private-label and co-branded credit cards to consumers of various retail establishments. What is Comenity Bank? Read more. I called the number on the back of my NY&Co card and spoke with a customer service tech. Enter your card's brand name below and we'll direct you to the account center login page. 3 star reviews don't sound great for a restaurant, but for an industry that's really suffering from an image problem, 3 star ratings are some of the best ratings received. Unique benefits and exclusive offers with the brands you love. Good Sam and Comenity Capital Bank may send communications regarding the Program by mail, phone, email or other methods, including through online Account Center or mobile app. Valid one time only. Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918) or use their automated service 24 hours a day. Valid one time only. I inquired why this is happening where I am not receiving any statements from either of the stores – Express and now NY&Co and I being told that my payment is late and I am being charged finance charges, late fees, etc. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. The individual on the other end informed me that I would receive my letter with 7 business days. By providing your mobile phone number, Comenity Capital Bank may contact you about all of your accounts and this Program. I told the customer service person to please look at my payment history and she will see that I do pay on time and early and she was able to waive one of the fees but there was a small portion left that she could not remove. A Master Class in Back-to-School Shopping, Favorite Store Closing? You can opt-out of Program communications at any time by calling customer service at (800) 743-8730 to cancel your membership in the Program. We’ll guide you through the process. Ultimately, you can send it via mail to Comenity Bank/Wayfair, PO Box 65917, San Antonio, Texas 78265. Don't ever consider Comenity Bank. By enrolling in the Program, you will receive operational communications about the Program, as well as advertising and marketing material from Stage. However, if you do not have a Comenity Bank card, you can reach general customer service online, or by phone at 1-800-675-5685. Today (Jan 25, 2025), I received a new statement, stating I owed them $ 32.13 ($ 29.00 late fee and then another $ 3.13 in interest). It is my opinion that COMENITY has some serious unethical business practices and should be closely scrutinized by legal authorities. To manage your account or contact Customer Care, enter your cardâs brand name below. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Pay your Burkes Outlet Credit Card (Comenity) bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. 15% off applies to qualifying purchases immediately upon account opening at Ann Taylor, AnnTaylor.com, Ann Taylor Factory, LOFT, LOFT.com, AnnTaylorFactory.com, LOFTOutlet.com and LOFT ⦠BBB Business Profiles are subject to change at any time. Duplicate offers will not be accepted. The hours are Monday through Friday from 6 a.m. to 11 p.m. CST and weekends from 8 a.m. to 8 p.m. CST. 1-866-776-9859 (TDD/TTY: 1-800-695-1788) I pay my bills on time and in full and I do not shop at these retail stores monthly and again, I pay in full and on time. *Subject to credit approval. High-yield savings products and CDs to maximize your savings. This site gives access to services offered by Comenity Bank. BBB reports on known marketplace practices. You can contact customer service seven days a week by calling 877-734-2265 for bank accounts and 877-734-8472 for credit cards. U.S. Toll FREE 1-888-563-8444 Click To Text Yes, the bank reports to the three main credit bureaus: Equifax, Experian, and TransUnion. To manage your account or contact Customer Care, enter your cardâs brand name below. However, customer service representatives are available via online chat or telephone on weekdays between 7 ⦠It is upsetting to me who pays her bills in FULL and on time to incur unnecessary charges and for this to happen to two retail stores that use Comenity Bank as the credit card issuer. I was then told I should have know it could take up to 14 days for them to get the payment by mail. 1-800-675-5685 (Comenity Bank) 1-855-506-2496 (Comenity Capital Bank) Information: Credit Card Account Login; Contact Page; About Comenity Credit Cards âComenityâ may refer to either Comenity Bank or Comenity Capital Bank, which are both owned by Alliance Data. Because the company processes commercial credit card accounts and billing statements for many businesses nationwide, the company advised in a letter to the BBB that an account number is necessary to address communication from our BBB in a timely manner. This is Comenity Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Comenity Bank agent. I asked for the closed account confirmation number and was informed I would receive it via mail in a letter. Unique benefits and exclusive offers with the brands you love. 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